- Abraham Lincoln
The best way to predict the future is to create the future.
MY NAME IS BRIGITTE COLES
(BREE-zheet)
(COALZ)
My professional experience and goals can be summarized simply as a focus on
creating the future.
I have helped companies to answer critical questions by creating, implementing, and overseeing processes, programs, and products that create the answer to those questions and drive forward executive objectives in a strategic and measurable way. I am looking for a position where I can continue to grow my experience and make an impact in driving the success of the organization.
experience making an impact with
PROCESSES
PROGRAMS
PRODUCTS
My Skills
Employee Experience
4 Years
G2M Strategy
5 Years
Operations Management
5 Years
Product Management
5 Years
Brand Growth & Management
6 Years
Training and Development
8 Years
Data Analysis
8 Years
Qual/Quant Data Collection
8 Years
Product Strategy
5 Years
Agile Methodology
5 Years
Revenue Growth and Retention
7 Years
Market Research
8 Years
UI/UX Design
4 Years
Stakeholder Relationships
8 Years
Partner Development
8 Years
Experience
Research Fellow | George Mason University​
Full-Time
Fairfax, VA
August 2014 - August 2016
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Received grant funding to conduct self directed research on a topic of my choice.
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Published 3 peer-reviewed articles in social science journals.
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Participated in 3 peer-reviewed conferences where I presented my research.
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Conducted field research and interviews in Egypt, Jordan, Turkey, and Israel-Palestine.
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Analyzed the recruiting patterns of Islamic State of Iraq and al-Sham (ISIS) and developed counter-recruitment strategy; resulting in the first academic paper published on ISIS.
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Created and lead counter-terrorism trainings for US State Department, FBI, and Department of Defense.
Data Analyst | George Mason University​
Full-Time
Fairfax, VA
August 2014 - May 2016
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Conducted market research within the student body at George Mason University for the purpose of developing student retention programs.
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Surveyed students in a qualitative setting for various research projects on campus.
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Ran panels of interviews for student health services to determine what health services would best serve the student population.
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Conducted segmentation studies of students on campus and provided reports to University officials on what programs would best serve the student population.
Program Manager | Syrian Centre for Dialogue, Peace, and Reconciliation​
Part-Time
Arlington, VA
March 2015 - September 2016
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Planed, coordinated, and managed trainings in Jordan, Turkey, and Lebanon.
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Created technical training materials covering topics including negotiation, law, civil society,
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micro-loans, and economic development.
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Managed grants and operations of refugee programs focused on women’s centers and schools.
Senior Strategic Advisor | Syrian High Negotiation Committee
Part-Time
Geneva, CH
March 2016 - May 2018
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Assisted with psychological operations on areas of Syria besieged by ISIS.
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Coordinated military and civilian efforts against ISIS.
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Negotiated between armed militias to coordinate efforts to fight ISIS.
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Assisted with the removal and relocation of refugees from Syria.
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Spearheaded efforts to open Syrian HNC office at UN Headquarters in Geneva; resulted in first Civil Society office at the UN.
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Maintained responsibility over all correspondence and reports to the Office of the President of the UN General Assembly.
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Created press releases for English and French speaking audiences.
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Coordinated security for executive travel and operations.
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Assisted with strategy for internal and external negotiations between civilian and political entities.
Senior Project Manager | BluePay Processing
Naperville, IL
August 2016 - August 2017
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Created and oversaw the implementation of VoC and NPS research which lead to 1) restructuring of client services department hiring, training, and development and 2) a 25 point increase in NPS within 4 months.
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Performed evaluation of divisions in operations to determine effects of current metrics, hiring, and training.
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Introduced new hiring system based on candidate profiling and risk assessment.
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Introduced new performance metrics.
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Introduced new training program and oversaw implementation leading to a division performance improvement of 125%.
Senior Project Manager | Qualtrics
Provo, UT
August 2017 - July 2018
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Generated $1 million per quarter in project revenue with the world’s biggest brands and leading research institutions.
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Managed requirements of 40-50 projects simultaneously, including timelines, budgets, and client expectations.
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Coordinated third-party vendors, internal resources, and other partners to produce project outcomes.
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Spearheaded division-wide changes on project risk assessment and management to reduce project errors and failure to deliver on project objectives.
Chief Strategy Officer | Drift Net Securities
Chicago, IL
July 2018 - Present
When working at a startup from the ground up, you wear a lot of hats! Click on the buttons below to view a more detailed description of experience in each category.
STARTUP
Education and Certifications
B.S. | George Mason University​
2013-2016
Bachelor of Science, Organizational Conflict Analysis and Resolution
Minor, Intelligence Analysis
Forensic Accounting
Thomas Reuters | December 2018
School Resource Officer
School Safety Advocacy Council | February 2019
Project Management
APMG International | May 2017
UX/UI Design
Department of Labor | April 2022
Operations Management
Department of Labor | April 2022
Industrial Manufacturing
Department of Labor | April 2022
5 Years
Why Brigitte?
04
SaaS Products Developed and Launched
90
People
Managed
10
Led Revenue and Product to achieve a 10x valuation growth over 4 years at Drift Net
“My focus in every role that I've had is to find a way to achieve the goal. I live by the words, show me how you can: don't tell me how you can't.”
Brigitte Coles
